Physical hardware
- Order confirmation is sent by email where an email address is provided
- Hardware is normally sent by courier when available
- If goods are unavailable, delivery may take longer
Policy
Delivery and refund guidance for physical and virtual services.
CloudoIP supplies physical hardware and digital telecommunications services. Delivery and refund handling depends on the product type and order status.
Digital and virtual delivery
- Service orders are confirmed by email where possible
- Virtual services may require provisioning, number porting or carrier activation steps
- Activation timing can vary by service type
Refund queries
- Refund requests are reviewed against the service, order state and applicable agreement
- Delivery or refund questions can be sent to admin@cloudoip.com