Inbound design
Plan how 1300/1800, direct numbers and queues should reach the right team.
Solutions
Call handling for teams that live by the queue.
CloudoIP can help contact teams choose the right blend of hosted PABX, SIP trunking, Teams calling, 1300 numbers and SMS follow-up.
Call Centers
Voice, number routing and Teams/hosted phone options for sales, support and service contact teams.
CloudoIP can help contact teams choose the right blend of hosted PABX, SIP trunking, Teams calling, 1300 numbers and SMS follow-up.
- Inbound number routing
- Hosted PABX or SIP trunk foundations
- Teams calling options
- SMS notifications and follow-up
What matters
Designed around operational reality.
Staff flexibility
Support agents on desk phones, softphones or Teams depending on the environment.
Customer updates
Use SMS to keep customers informed after the call when it suits the workflow.
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